Software Provider Company is looking for you! German markets.

Location
Galway
Salary
EUR28000 - EUR32000 per annum
Posted
28 Mar 2017
Closes
25 Apr 2017
Ref
PSEDE
Contact
Gisele Graciutti
Job Type
Permanent
Hours
Full-time
You will be part of a multilingual service and support center for the Leader Software Provider Multinational enterprise in the current market. It also has teams responsible for Support, Cloud Services, IT Support, Technical Writing, E-Learning, Translations, License Auditing and Partner Services. It covers 29 languages and has colleagues from 50 nationalities.


Role: Cloud Support Associate

Main responsibilities:

- Analyse the incident, research solutions and provide solid answers easily understood by customers
- Document solutions to known issues and consulting questions
- Develop technical solutions to be posted to both internal and external knowledge base
- Liaising with Development & Field Teams to identify bugs and missing product functionality for future releases
- Liaising with product management to identify and report bugs.
- Act as a liaison between our Product Management and Engineering teams
- Collaborate with other employees by providing important customer feedback, processā€improvement suggestions, new troubleshooting tips and other actions that involve improving our product



Profile:

- Bachelor's Degree in Computer Science, Information Technology, Business, Finance, Administration (Desirable)
- Fluency in English essential and 2nd European language preferred (German)
- Familiarity with general IT concepts or passion for Technology
- Familiarity with general business terms and processes
- Passionate about learning new concepts and technologies
- Excellent problem solving & analytical ability
- Strong team player and comfortable working on own initiative
- Excellent communication and presentation skills to effectively explain a solution to a customer's problems
- Strong time management and multi tasking capabilities


Main benefits:

- Competitive Salary
- Monthly Bonuses
- Excellent benefits package offered from day 1
- Relocation Assistance


To apply, send me your updated CV at Gisele.Graciutti@manpower.ie
I am looking forward to talking to you!