Dublin is now hiring Japanese speakers

EUR25000 - EUR26000 per annum
30 Mar 2017
27 Apr 2017
Juliana Barcelos
Job Type
Headquartered in Dublin, My client is Worldwide Care specializes in providing international health insurance for employees, individuals and their dependents, wherever they are in the world. As a wholly owned subsidiary of My client SE, the company is able to draw on the resources and expertise of one of the world`s leading insurers and financial services providers. Based in Park West, Dublin 12, My client Worldwide Care employs over 850 staff.

Claims Officer

The role of Claims Officer involves processing medical claims for client's worldwide, form Australia to Germany and Argentina to Italy, all countries are catered for. We ensure a high level of client service while processing claims within an industry leading 48 hours. The Claims Department is a very fast paced and challenging environment, with many different languages used and a mixture of cultures.

Key Responsibilities

*Process claims within the agreed company SLA, Clear to Zero, and adjudicate each claim in accordance with AWC policy benefits to achieve company loss ratio targets
*Ensure accurate and efficient adjudication/investigation of each claim, ensuring timely follow-up of claims, to deliver a superior client experience and accurate reporting
*Consistently contribute to departmental success by meeting agreed personal and team targets for both productivity and quality -Investigate and identify possible duplicate payments, non-disclosure and fraudulent claims in line with company cost containment policy
*Foster healthy inter-departmental relationships by responding to internal customer queries in a professional, solution focused manner to ensure an efficient response is provided
*Other Ad hoc duties as required Experience Required -Previous experience in a customer focused role, in an administrative capacity -Experience working in pressurized, target-driven environment with tight deadlines
*Fluency in English and Japanese is essential to this role

The successful candidate will have the opportunity to work in growing multicultural company committed to empowering its employees and furthering their development. A competitive remuneration and benefits package is offered, including healthcare, pension, life & disability, travel subsidy, discounts on home and car insurance, sports & social club and support for professional studies.