Chinese Customer Consultant Role. Insurance Sector. Dublin

Location
Dublin
Salary
EUR25000 - EUR32000 per annum
Posted
30 Mar 2017
Closes
27 Apr 2017
Ref
ALCHCO
Contact
Gisele Graciutti
Job Type
Permanent
Hours
Full-time
Our client is one of the leading global services providers in insurance, banking and asset management. With approximately 155,000 employees worldwide, the company serves more than 75 million customers in approximately 70 countries.


The role of Customer Consultant/Claims Officer involves processing medical claims for client`s worldwide.


Key Responsibilities

-Adjudicate and process Claims within the agreed company SLA
-Use client's database accurately and effectively to ensure reports generated give a true reflection of the department`s workload
-Operate within and meet the conditions of company service standards, clear to zero, to guarantee customer satisfaction and retention
-In line with the company`s policy on cost containment identify duplicate payments, possible non-disclosure and fraudulent claims
-Respond to customer inquiries accurately and professionally and if necessary, liaise with other departments for support to ensure an efficient and professional response is given thereby achieving customer satisfaction


Profile:

-Previous experience in a customer focused role, in a an administrative capacity
-Experience working in pressurized environment with tight deadlines
-Fluency in English and Chinese is essential to this role
-Customer focused
-Strong communication (verbal & written)
-Ability to work effectively within a team environment
-Ability to work under pressure
-Results driven and solution oriented
-Strong Knowledge of Microsoft Office (Excel, Word)


Main benefits: Competitive Salary, bonuses, career progression program, complete benefits package.


To apply, send me your most updated CV at Gisele.Graciutti@manpower.ie