German Administrative Assistant. Insurance Sector. Dublin.

Location
Dublin
Salary
EUR25000 - EUR30000 per annum
Posted
01 Apr 2017
Closes
29 Apr 2017
Ref
ALDEPMO
Contact
Gisele Graciutti
Job Type
Permanent
Hours
Full-time
Our client operates as an international insurer on almost every continent. The company has deep roots in its home market: Western, Northern & Southern Europe. In Central & Eastern Europe and Asia Pacific our client is one of the leading international insurance companies.


Position: Policy Management Officer - Adm Assistant

The role of the Policy Management Officer involves working in a fast moving multicultural environment and administrating a portfolio of Corporate Clients. Working to ensure that the company exceeds the requirements of their clients or brokers on the administration and renewal of their contracts.


Main Responsibilities:

-Respond to requests from external and internal clients through email within our 24 hour service level agreements
-Process emails and work on additional tasks (e.g. complaints logging, processing of lists, committee tasks etc.)
-Act as the main point of contact for assigned group schemes, Sales Managers & brokers.
-Build positive and professional working relationships with internal clients
-Assists other teams with administrative tasks (emails, policy management, renewals, new business) when needed.
-Responsible for the policy management of small, medium and large corporate clients.
-Manage short-term business contracts where applicable.
-Provide excellent customer service to our internal and external clients, solving problems. promptly and in a professional manner, preventing unnecessary delays.
-Don`t hesitate to call an external or internal client to ensure a quicker resolution of a case/issue, especially with escalation.
-Build rapport with the Client Relationship Managers and Sales Managers across all regional offices, work with them on any issues relating to your teams` groups.


Profile:

-Previous experience in a customer focused role , in a an administrative capacity
-Experience working in pressurized environment with tight deadlines
-Strong Knowledge of Microsoft Office (Excel, Word)
-Fluency in English & German
-Customer focused
-Ability to work effectively within a team environment
-Proactive and solution oriented
-Honesty and Integrity
-Ability to prioritize workload and manage time effectively


Main benefits: Competitive Salary, bonuses, career progression program, etc.


To apply, send me your most updated CV at Gisele.Graciutti@manpower.ie
I am looking forward to talking to you!