Join Leader Software provider Company. German role. IT Sector.

Location
Galway
Salary
EUR28000 - EUR30000 per annum
Posted
01 Apr 2017
Closes
29 Apr 2017
Ref
PSEDE
Contact
Gisele Graciutti
Job Type
Permanent
Hours
Full-time
You will be joining the world leader in enterprise applications in terms of software and software-related service revenue. Based on market capitalization, our client is the world's third largest independent software manufacturer.

Role: Cloud Support Associate

This is not a call center environment role.

The company is looking for someone who understands a business routine environment,with excellent communication and technical skills to build a strong relationship with clients.



Main responsibilities:

- Analyse the incident, research solutions and provide solid answers easily understood by customers
- Document solutions to known issues and consulting questions
- Develop technical solutions to be posted to both internal and external knowledge base
- Liaising with Development & Field Teams to identify bugs and missing product functionality for future releases
- Liaising with product management to identify and report bugs.
- Act as a liaison between our Product Management and Engineering teams
- Collaborate with other employees by providing important customer feedback, processā€improvement suggestions, new troubleshooting tips and other actions that involve improving our product



Profile:

- Bachelor's Degree in Computer Science, Information Technology, Business, Finance, Administration (Desirable)
- Fluency in English essential and 2nd European language preferred (German)
- Familiarity with general IT concepts or passion for Technology
- Familiarity with general business terms and processes
- Passionate about learning new concepts and technologies
- Excellent problem solving & analytical ability
- Strong team player and comfortable working on own initiative
- Excellent communication and presentation skills to effectively explain a solution to a customer's problems
- Strong time management and multi tasking capabilities


Main benefits:

- Competitive Salary
- Monthly Bonuses
- Excellent benefits package offered from day one - including health insurance, transport and meals support, Relocation Assistance, etc..


To apply, send me your updated CV at Gisele.Graciutti@manpower.ie