French Customer Support role. Dublin. Apply now!

Location
Dublin
Salary
EUR25000 - EUR32000 per annum
Posted
01 Apr 2017
Closes
29 Apr 2017
Ref
ALFRHO
Contact
Gisele Graciutti
Job Type
Permanent
Hours
Full-time
Our client operates as an international insurer on almost every continent. The company has deep roots in its home market: Western, Northern & Southern Europe. In Central & Eastern Europe and Asia Pacific our client is one of the leading international insurance companies.


The dedicated multicultural teams who deliver this service and support have a clear culture of making a positive difference to clients in every interaction, by taking a personal and solution oriented approach.


Position:
The Helpline Officer is the first point of contact and must anticipate and meet the needs of clients worldwide as well as coordinating interdepartmental work, consistently delivering a high quality service and committing to continuous improvement .


Key tasks:

-Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
-Assist in-house team in coordinating client`s hospital admissions, evacuations, repatriations and other cases as required
-Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
-Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention


Profile:

-Fluency in English and French
-Experience in a customer focused role
-Previous experience in call center environment would be beneficial
-Experience working in pressurized environment with tight deadlines
-Strong Knowledge of Microsoft Office ( Excel, Word)
-Customer focused
-Ability to work effectively within a team environment
-Results driven and solution oriented


Main benefits: Competitive Salary, bonuses, career progression program, etc.


To apply, send me your most updated CV at Gisele.Graciutti@manpower.ie