Fluent in Italian and Spanish?

Location
Dublin
Salary
EUR25000 per annum
Posted
04 Apr 2017
Closes
02 May 2017
Ref
JJSP+IT
Contact
Juliana Barcelos
Job Type
Permanent
Hours
Full-time
Our Client- The most Famous International Insurance in Europe

Role: The Helpline Officer is the first point of contact and must anticipate and meet the needs of clients worldwide as well as coordinating interdepartmental work, consistently delivering a high quality service and committing to continuous improvement .


Responsibilities:

-Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
-Assist in-house team in coordinating client`s hospital admissions, evacuations, repatriations and other cases as required
-Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
-Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention


Profile:

-Fluency in English, Italian and Spanish (All languages in Fluent level)
-Experience in a customer focused role
-Previous experience in call center environment would be beneficial
-Experience working in pressurized environment with tight deadlines
-Strong Knowledge of Microsoft Office ( Excel, Word)
-Customer focused
-Ability to work effectively within a team environment
-Results driven and solution oriented


Main benefits: Competitive Salary, bonuses, career progression program, etc.

Ready to Apply? Talk to me now! Send your most up to date CV to juliana dot barcelos at manpower dot ie