IT Consultant role. Dublin City Center. German fluent required

Location
Dublin City Centre, Dublin
Salary
EUR26000 - EUR27000 per annum
Posted
06 Apr 2017
Closes
04 May 2017
Ref
vpdets
Contact
Gisele Graciutti
Job Type
Permanent
Hours
Full-time
This is the chance for you to develop your career within a Multinational Technology Corporation!

Our client is proud to have Innovators, gamers, coders, graphic designers & lego master-builders as part of their team, and now they want you to be part of it.
Their customer/technical support people have true technology grit. They are as compassionate and helpful as they are technical which is why the company cherishes them.


Position: Technical Support Specialist - Dutch / German


Main tasks:

* Maintain Case Volume levels within Company Standards
* Maintain Open channels of Communication
* Follow case consult process and standards
* Develop Learning via consult with Internal Team Specialists
* Assign, Research, Resolve and Close support cases in timely manner


Skills, experience, qualifications and attributes required:

* Experience with Windows desktop and server
* Experience of Networks
* Troubleshooting experience
* An understanding of Webmail
* Previous experience of customer facing technical support would be a distinct advantage


Profile:

* Fluency in Dutch or German and English
* Passionate about delivering exceptional customer service.
* Build strong relationships with customers
* Works well within a team and can motivate the team members
* Focused on meeting/exceeding targets
* An excellent time manager with the skills and ability to prioritize workloads
* Self motivated with a high level of initiative and attention to detail.
* A team player with excellent interpersonal skills
* Committed to continuous development
* Quality focused


Benefits:

- Competitive Salary
- Ongoing Training
- Several Discounts for our client's products and services
- Relocation assistance
- Free doctor on site, etc


To apply send me your most updated CV at Gisele.Graciutti@manpower.ie and take this chance for a real career development!