Fluent in German, French or Japanese? Apply and work in Dublin!

Location
Dublin
Salary
Negotiable
Posted
09 Apr 2017
Closes
07 May 2017
Ref
ALDEFRJP
Contact
Gisele Graciutti
Job Type
Permanent
Hours
Full-time
Our client's main focus is on addressing the health and well-being protection needs of clients worldwide, through the delivery of straightforward, innovative solutions that make each client feel understood, confident and valued.

The dedicated multicultural teams who deliver this service and support have a clear culture of making a positive difference to clients in every interaction, by taking a personal and solution oriented approach.


Role 1: French and German Teams

Helpline Officer is the first point of contact and must anticipate and meet the needs of clients worldwide as well as coordinating interdepartmental work, consistently delivering a high quality service and committing to continuous improvement .

Responsibilities:

-Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
-Assist in-house team in coordinating client`s hospital admissions, evacuations, repatriations and other cases as required
-Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
-Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention



Role 2: German and Japanese Teams

Claims Officer involves processing medical claims for client`s worldwide. The Claims Department is a very fast paced and challenging environment, with many different languages used and a mixture of cultures.

Responsibilities:

-Adjudicate and process Claims within the agreed company SLA
-Use client's database accurately and effectively to ensure reports generated give a true reflection of the department`s workload
-Operate within and meet the conditions of company service standards, clear to zero, to guarantee customer satisfaction and retention
-In line with the company`s policy on cost containment identify duplicate payments, possible non-disclosure and fraudulent claims
-Respond to customer inquiries accurately and professionally and if necessary, liaise with other departments for support to ensure an efficient and professional response is given thereby achieving customer satisfaction


Main benefits:

Competitive Salary, Monthly bonuses, career progression program, complete benefits package, etc.


To apply, send me your most updated CV at Gisele.Graciutti@manpower.ie