Customer Consultant role in Dublin. Claims dept. French/ German

Location
Dublin
Salary
Negotiable
Posted
21 Apr 2017
Closes
19 May 2017
Ref
ALDEFRCO
Contact
Gisele Graciutti
Job Type
Permanent
Hours
Full-time
Our client offers health, life and disability insurance as well as a wide range of corporate assistance services to employers and insurance partners worldwide.

The role of Claims Officer involves processing medical claims for client`s worldwide. The Claims Department is a very fast paced and challenging environment, with many different languages used and a mixture of cultures.


Key Responsibilities

-Adjudicate and process Claims within the agreed company SLA
-Use client's database accurately and effectively to ensure reports generated give a true reflection of the department`s workload
-Operate within and meet the conditions of company service standards, clear to zero, to guarantee customer satisfaction and retention
-In line with the company`s policy on cost containment identify duplicate payments, possible non-disclosure and fraudulent claims
-Respond to customer inquiries accurately and professionally and if necessary, liaise with other departments for support to ensure an efficient and professional response is given thereby achieving customer satisfaction


Profile:

-Previous experience in a customer focused role, in a an administrative capacity
-Experience working in pressurized environment with tight deadlines
-Fluency in German OR French in addition to English is essential for this role
-Customer focused
-Strong communication (verbal & written)
-Ability to work effectively within a team environment
-Ability to work under pressure
-Results driven and solution oriented
-Strong Knowledge of Microsoft Office (Excel, Word)


Main benefits: Competitive Salary, bonuses, career progression program, complete benefits package.


To apply, send me your most updated CV at Gisele.Graciutti@manpower.ie