Customer Consultant role. German/French. IT Sector.

Location
Cork, Cork City
Salary
Negotiable
Posted
23 Apr 2017
Closes
21 May 2017
Ref
vpdefrts
Contact
Gisele Graciutti
Job Type
Permanent
Hours
Full-time
Position: Customer Consultant Associate - French or German markets

You will be supporting one of the biggest technology company in the current market, operating in over 25 countries, that allows both private individuals and businesses to accept payments over the Internet. The company focuses on providing the technical, fraud prevention, and banking infrastructure required to operate online payment systems.


Responsibilities:

*Provision of an excellent support experience to users via email and occasionally via phone and chat
*Investigate and research user issues and identify and escalate bugs so they can be resolved as quickly as possible
*Always be on the lookout for ways to improve the way we do things
*Advocate for users and pass ideas and best practices on to the rest of the team
*Update the internal knowledge base when you discover something new
*Establish effective working relationships with team members and clients



Profile:

*Ability to write and speak clearly and concisely with fluency in German or French and English
*Previous support experience
*Excellent problem-solving abilities
*Ability to work with systems you may not have come across before
*Enjoy working in a fast paced environment
*Comfortable working with computers
*Strong team spirit with a passion and drive to help users and to deliver the best customer experience


Benefits:

- Competitive Salary
- Ongoing Training
- Several Discounts for our client's products and services
- Relocation assistance
- Free doctor on site, etc


To apply send me your most updated CV: Gisele.Graciutti@manpower.ie