Policy Management officer. Adm Insurance Sector. German.

EUR27000 - EUR30000 per annum
23 Apr 2017
21 May 2017
Gisele Graciutti
Job Type
Our client is one of the leading global services providers in insurance, banking and asset management. With approximately 155,000 employees worldwide, the company serves more than 75 million customers in approximately 70 countries.

The role of the Policy Management Officer involves working in a fast moving multicultural environment and administrating a portfolio of Corporate Clients. Working to ensure that the company exceeds the requirements of their clients or brokers on the administration and renewal of their contracts.

Main Responsibilities:

-Respond to requests from external and internal clients through email within our 24 hour service level agreements
-Process emails and work on additional tasks (e.g. complaints logging, processing of lists, committee tasks etc.)
-Act as the main point of contact for assigned group schemes, Sales Managers & brokers.
-Build positive and professional working relationships with internal clients
-Assists other teams with administrative tasks (emails, policy management, renewals, new business) when needed.
-Responsible for the policy management of small, medium and large corporate clients.
-Manage short-term business contracts where applicable.
-Provide excellent customer service to our internal and external clients, solving problems. promptly and in a professional manner, preventing unnecessary delays.
-Don`t hesitate to call an external or internal client to ensure a quicker resolution of a case/issue, especially with escalation.
-Build rapport with the Client Relationship Managers and Sales Managers across all regional offices, work with them on any issues relating to your teams` groups.


-Previous experience in a customer focused role , in a an administrative capacity
-Experience working in pressurized environment with tight deadlines
-Strong Knowledge of Microsoft Office (Excel, Word)
-Fluency in English & German
-Customer focused
-Ability to work effectively within a team environment
-Proactive and solution oriented
-Honesty and Integrity
-Ability to prioritize workload and manage time effectively

Main benefits: Competitive Salary, bonuses, career progression program, etc.

To apply, send me your most updated CV at Gisele.Graciutti@manpower.ie
I am looking forward to talking to you!