Customer Service

24 Apr 2017
22 May 2017
Laura Waters
Job Type
An engineering company in North Dublin are looking for a Customer Service Rep to join their team.

Your duties would be to:
*Manage all Customers assigned in a courteous and professional manner, paying particular attention to urgency & responsiveness on all customer queries and issues.
*Implement best practice Customer Service in alignment with business requirements and company standards.
*Contribute to the maintenance of key performance indicators and metrics. Agree and meet improvement targets. Escalate issues which impact and impede Customer Service performance and work towards solutions where possible
*Ensure open order book is proactively managed, in terms of customer and business requirements. Manage the order fulfilment process, end-to-end in line with customer requirements and business policies.
*Manage/coordinate the response to all post sales customer queries. Escalate issues and bottlenecks in the order fulfilment process where appropriate.
*Strive for continuous improvement of customer service performance/satisfaction. Action all Customer Orders, Quotes, Holds, Disputes etc. in a timely manner and in line with agreed standards. Promote Customer awareness among other teams.
*Handle and resolve all customer queries, problems and complaints, escalating where necessary to ensure Customer receives a timely response.
*Establish and maintain excellent working relationships with the Field Sales teams to facilitate improved communication and customer service. Actively participate in Sales & Dealer Meetings to promote increased understanding of the companies Customer & Marketplace
*Liaise with all internal teams to promote improved order fulfilment and customer satisfaction, including, supply chain, credit, collections transport, sales, marketing etc. Support team members when required, and above all be responsive and flexible to changing customer & team demands.

You will have:
*Min 2-5 years' experience
*Previous cross border sales administration experience
*Fluent English a must and another modern European language an advantage
*Strong Systems Experience (MS Office, SAP, Oracle 11i etc.)
*Strong Process Experience
*Ability to handle multiple demands and adhere to deadlines
*Strong attention to detail.
*Excellent written and oral communication skills
*Excellent time management and organisational skills
*Excellent interpersonal communication skills