Great Wine Company would like the best Dutch! SHINE!

Location
Dublin
Salary
EUR23000 - EUR24000 per annum
Posted
28 Apr 2017
Closes
26 May 2017
Ref
VPDNL
Contact
Juliana Barcelos
Job Type
Permanent
Hours
Full-time
Role: Customer Experience Specialist


Our client is an award winning provider of Multilingual Customer Experience and Technical Support solutions to giant global brands. Headquartered in Cork, they have offices in Dublin and the USA.

The company can offer a promising career with lots of opportunities to progress within the company. We believe in supporting the talent within the company and encouraging our employees to grow and succeed.

Position Overview

Ready to join a vibrant start-up, building the world's #1 wine app and wine community? Now's the time to get involved - especially if you love wine as much as we do.

We're looking for an experience customer service expert to help them with day-to-day customer order management for our client's client.

Be dynamic, passionate, a self-starter who cares deeply about customer satisfaction and you will shine here.

Responsibilities include the following:

●Deliver high-quality service across multiple support platforms (email, phone, chat and other support channels)
●Provide 100% quality control review of all new wine orders made on our platform before passing them over for fulfillment to our partners
●Use your super online shopping experience to search for the best wine on our platform for our customers making recommendations on cross-selling opportunities or up-selling opportunities where appropriate

Qualifications:


●Support experience in a high-volume environment, including service industries, retail, hospitality or other support environments would be desirable.
●Significant experience using Zendesk, Helpshift, Salesforce or other similar CRM and ticketing platforms would be desirable.
●Move fast and provide creative solutions and recommendations to customer needs
●Experience supporting technical or data products is highly preferred
●Experience with B2C & B2B customer service is preferred
●Minimum typing speed of 45 WPM
●Interest in wine & the wine industry - a huge plus of course
●Excellent written and verbal communication skills
●Multilingual candidates are encouraged to apply for priority considerations who have the ability to write, read and speak Dutch as well as English. Other languages may be considered.