B2B Support Associate. IT Sector. German Markets.

Location
Galway
Salary
EUR30000 - EUR32000 per annum
Posted
01 May 2017
Closes
29 May 2017
Ref
PSEDE
Contact
Gisele Graciutti
Job Type
Permanent
Hours
Full-time
Our client is a Multinational Software corporation that makes enterprise software to manage business operations and customer relations.
The company has regional offices in 130 countries and over 335,000 customers in 190 countries.

Role: Support Associate/Engineer This is not a call center/tech support role. The company is looking for who understands how a business works, to build a strong relationship with clients, providing unique and specific support, considering which each client's needs.


Main responsibilities:

- Analyse the incident, research solutions and provide solid answers easily understood by customers
- Document solutions to known issues and consulting questions
- Develop technical solutions to be posted to both internal and external knowledge base
- Liaising with Development & Field Teams to identify bugs and missing product functionality for future releases
- Liaising with product management to identify and report bugs.
- Act as a liaison between our Product Management and Engineering teams
- Collaborate with other employees by providing important customer feedback, processā€improvement suggestions, new troubleshooting tips and other actions that involve improving our product


Profile:

- Bachelor's Degree in Computer Science, Information Technology, Business, Finance, Administration (Desirable)
- Fluency in English essential and 2nd European language preferred (German)
- Familiarity with general IT concepts or passion for Technology
- Familiarity with general business terms and processes
- Passionate about learning new concepts and technologies
- Excellent problem solving & analytical ability
- Strong team player and comfortable working on own initiative
- Excellent communication and presentation skills to effectively explain a solution to a customer's problems
- Strong time management and multi tasking capabilities


Competitive Salary + Bonuses + Excellent benefits package offered, including health and life insurance, daily meals, pension scheme, etc + Relocation Assistance


To apply, send me your up to date CV at Gisele.Graciutti@manpower.ie