CS role in Dublin for Wine enthusiasts! German/ Dutch markets.

Location
Dublin, Dublin City Centre
Salary
Negotiable
Posted
01 May 2017
Closes
29 May 2017
Ref
VPNLDECS
Contact
Gisele Graciutti
Job Type
Permanent
Hours
Full-time
Would you like to become a Wine Specialist? This is your chance!


Our client is an award winning provider of Multilingual Customer Experience and Technical Support solutions to giant global brands. Headquartered in Cork, the company has offices in Dublin and the USA.

You will be providing support to an online wine community, database and mobile application where users can buy, rate and review wines.It has a wine database containing over 3 million different wines, and has 6.8 million users.

Role: Customer Experience Specialist - Dutch or German


Responsibilities include the following:

● Deliver high-quality service across multiple support platforms (email, phone, chat and other support channels)
● Provide 100% quality control review of all new wine orders made on our platform before passing them over for fulfillment to our partners
● Use your super online shopping experience to search for the best wine on our platform for our customers making recommendations on cross-selling opportunities or up-selling opportunities where appropriate
● Place outgoing calls and send emails to follow up on customer's questions
● Liaise with merchant partners to ensure consumer orders are delivered with accuracy and timely delivery
● Triage issues and escalate them when necessary


Qualifications:

● Support experience in a high-volume environment, including service industries, retail, hospitality or other support environments would be desirable.
● Significant experience using Zendesk, Helpshift, Salesforce or other similar CRM and ticketing platforms would be desirable.
● Experience supporting technical or data products is highly preferred
● Experience with B2C & B2B customer service is preferred
● Interest in wine & the wine industry - a huge plus of course
● Excellent written and verbal communication skills
● Multilingual candidates are encouraged to apply for priority considerations who have the ability to write, read and speak Dutch or German as well as English.


Main benefits:

- Competitive Salary
- Bonuses
- Career progression
- Ongoing training
- Relocation assistance
- Medical assistance on site
- Etc...


To apply, send your most up to date CV to Gisele.Graciutti@manpower.ie