Customer Service - Galway
Manpower have an exciting opportunity based in Galway. We are seeking Customer Service Associate for our client a leading multinational with a fantastic reputation as a great place to work.
What you need:
To be fluent in any of these languages - GERMAN or FRENCH or SPANISH or ITALIAN and ENGLISH
Be degree qualified or currently studying a degree in Business or IT.
Have a keen interest in developing your career and a drive to do well.
Some of your responsibilities would be:
*Analyse, research solutions and provide solid answers easily understood by customers
*Document solutions to known issues and consulting questions
*Develop technical solutions to be posted to both internal and external knowledge base
*Document issues in a CRM system and defects in our engineering tracking tool
*Act as a liaison between our Product Management and Engineering teams
*Collaborate with other employees by providing important customer feedback, process‐improvement suggestions, new troubleshooting tips and other actions that involve improving our product
*Adhering to SLA's and providing high Customer Satisfaction
Education and requirements would be:
*Bachelor's Degree in Computer Science, Information Technology, Business Information Systems or a related field
*Familiarity with general IT concepts
*Solid understanding of Internet technologies
*Familiarity with general business terms and processes
*Fluency in English essential
Preferred (but not explicitly required):
*Knowledge of any one object oriented programming language (Java, C++, ABAP/4 etc).
*Passionate about learning new concepts and technologies
*Excellent problem solving & analytical ability
*Strong team player and comfortable working on own initiative
*Excellent communication and presentation skills to effectively explain a solution to a customer's problems
For more information or to apply for this position, please send your CV to firstname.lastname@example.org