Helpline Officer with German for the best Insurance Company

Location
Dublin
Salary
Negotiable
Posted
13 May 2017
Closes
10 Jun 2017
Ref
DEAJJ3
Contact
Juliana Barcelos
Job Type
Permanent
Hours
Full-time
Time to shine and shine!

About our Client:

Headquartered in Dublin, My client specializes in providing international health insurance for employees, individuals and their dependents, wherever they are in the world

Helpline Officer - German

The Helpline Officer is the first point of contact and must anticipate and meet the needs of our clients worldwide (including brokers and medical providers) as well as coordinating interdepartmental work, consistently delivering a high quality service and committing to continuous improvement . Our Helpline is open 24 hours a day, 7 days a week. Therefore, we require committed individuals who are flexible to work on a rotating roster including shift work, nights and weekends. In return we offer a generous 30% shift allowance in addition to your basic salary

Key Responsibilities

*Commit to the department`s service standards, including a 24 hours turnaround for all written communication and a target call abandon rate of 2%
*Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
*Assist our client's in-house medical team in coordinating client`s hospital admissions,

Experience Required

*Experience in a customer focused role , in a an administrative capacity
*Previous experience in call centre environment would be beneficial
*Experience working in pressurized environment with tight deadlines
*Strong Knowledge of Microsoft Office ( Excel, Word)

Essential Requirements

*Applicants must be flexible to work within our rotating shift patterns
*Valid EU work permit with the ability to work full time year round
*Fluency in English and German
*Behavioural Competencies


They feel the contribution of our Officers increases considerably with the length of their service. We think it`s only fair to reappraise our Officer positions following 18 months service, with increases continuing to apply for up to 5 years as follows:

*8 months service: €2,000 increase in salary
*2.5 years service: €3,000 increase in salary
*3.5 years service: €3,000 increase in salary
*5 years services: €3,000 increase in salary

They also pay €1,000 for employees who use two or more additional languages together with English

Our client will subsidise the cost of completing the professional Certificate in Insurance (APA).
Upon successful completion, employees receive an additional €2,000 per annum.

Relocation: 2 weeks accommodation

Paid flight for Face to Face Interview

Ready to Shine?

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