French Helpline Officer. Join Leader Insurance Company. Dublin

Location
Dublin, Dublin City Centre
Salary
Negotiable
Posted
14 May 2017
Closes
11 Jun 2017
Ref
ALFRHO
Contact
Gisele Graciutti
Job Type
Permanent
Hours
Full-time
Excellent opportunity to join the Helpline Center for the Leader Insurance Company in the current market.

Our client is one of the leading global services providers in insurance, banking and asset management. With approximately 155,000 employees worldwide, the company serves more than 75 million customers in approximately 70 countries.


Role: The Helpline Officer is the first point of contact and must anticipate and meet the needs of clients worldwide as well as coordinating interdepartmental work, consistently delivering a high quality service and committing to continuous improvement .


Responsibilities:

-Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
-Assist in-house team in coordinating client`s hospital admissions, evacuations, repatriations and other cases as required
-Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
-Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention


Profile:

-Fluency in English and French
-Experience in a customer focused role
-Previous experience in call center environment would be beneficial
-Experience working in pressurized environment with tight deadlines
-Strong Knowledge of Microsoft Office ( Excel, Word)
-Customer focused
-Ability to work effectively within a team environment
-Results driven and solution oriented


Main benefits: Competitive Salary, bonuses, career progression program, complete benefits package including healthy and life insurance, transport subsidy, pension scheme, etc.


For more details, send your most up to date CV to Gisele.Graciutti@manpower.ie