Customer Consultant role. German fluent required. Dublin based.

Location
Dublin
Salary
EUR25000 - EUR28000 per annum
Posted
14 May 2017
Closes
11 Jun 2017
Ref
ALDEHO
Contact
Gisele Graciutti
Job Type
Permanent
Hours
Full-time
Excellent opportunity to join the Helpline Center for the Leader Insurance Company in the current market.

Our client is one of the leading global services providers in insurance, banking and asset management. With approximately 155,000 employees worldwide, the company serves more than 75 million customers in approximately 70 countries.


Role: The Helpline Officer is the first point of contact and must anticipate and meet the needs of clients worldwide as well as coordinating interdepartmental work, consistently delivering a high quality service and committing to continuous improvement.


Responsibilities:

-Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
-Assist in-house team in coordinating client`s hospital admissions, evacuations, repatriations and other cases as required
-Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
-Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention


Profile:

-Fluency in English and German
-Experience in a customer focused role
-Previous experience in call center environment would be beneficial
-Experience working in pressurized environment with tight deadlines
-Strong Knowledge of Microsoft Office ( Excel, Word)
-Customer focused
-Ability to work effectively within a team environment
-Results driven and solution oriented


Main benefits: Competitive Salary, bonuses, career progression program, complete benefits package including healthy and life insurance, transport subsidy, pension scheme, etc.


To apply, send me your most up to date CV at Gisele.Graciutti@manpower.ie

Apply for Customer Consultant role. German fluent required. Dublin based.

Already uploaded your CV? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB


4000 characters left


By applying for a job listed on manpower.ie you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.