Mobile Website Optimization Specialist- Fluent Japanese

Location
Dublin, Dublin North
Salary
EUR28 - EUR30 per annum
Posted
17 May 2017
Closes
24 May 2017
Ref
MWJ
Contact
Amy Corr
Sector
IT
Job Type
Permanent
Hours
Full-time
Title: Mobile Website Optimization Specialist
Location: Dublin


mSite Speed Specialist with experience in technologies like mobile sites, web design or content-management-systems is required to join my client at an exciting time of rapid growth and evolution.
You will be a part of a multilingual client facing team in Dublin. The Team will be working onsite and alongside internal teams for a preeminent online multinational company to respond to client leads and assist to optimize advertiser's mobile sites for speed.
mSite Speed Specialist will be responsible for establishing a new service specifically dedicated to client's high profile & critical programs. The team will be supporting EMEA based clients / customers and therefore native level (spoken & written) is essential.

Key Responsibilities:
*Communicate with advertisers and internal sales and services teams via phone, email, chat and video conferencing as needed
*Give guidance, support, and train customers on how to optimise their mobile website
*Employ strong, clear communication skills with your customers and colleagues, displaying your enthusiasm and a desire to succeed
*Deliver high quality service to your customers, exceeding client expectations and quality scoring measures

Key Skills and Experience:
*Being able to "read and understand" Web programming languages
*Troubleshooting skills
*Understanding CMS platforms at UI level (Wordpress/Shopify/Wix/Joomla) or similar
*Technologically capable to quickly learn customer service software applications and process customer implementations that do not necessarily follow a standard template / process
*Experience working in a B2B environment
*Strong communication, customer service, relationship management and support skills

Preferred:
*Exposure to image optimization concepts (Photoshop tools)
*Experience in maintenance of websites with associated knowledge of HTML, JavaScript

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