French Customer Service Specialist required in CORK! Apply now!

Location
Cork
Salary
EUR23100 per annum
Posted
19 May 2017
Closes
16 Jun 2017
Ref
FRCO23
Contact
Juliana Barcelos
Job Type
Permanent
Hours
Full-time
We are hiring French with excellent IT and language skills!

Our client is an award winning outsourcing organisation. Their family values make this a great place to work. The connection between their employees and our customers enables our teams to flourish and provide exceptional customer service, setting the standard to 'wow'.

Our client's client from fledgling start-ups to Fortune 500 companies, in 20 countries (and counting) to accept payments to power their businesses.

Location: Cork

Some responsibilities:

*Provision of an excellent support experience to our client's customers users via email and occasionally via phone and chat.
*Investigate and research user issues and identify and escalate bugs so they can be resolved as quickly as possible
*Always be on the lookout for ways to improve the way we do things

Competencies

*Fluent in French and English
*Ideally will have third level education in one of the following; Journalism, Visual Communications, Computer Science/ Web Design, Linguistics/Languages, Humanities, Commerce, Finance.
*Previous support experience
*Excellent problem-solving abilities
*Empathetic and can communicate in a caring and friendly manner
*Strong time management skills and motivation to exceed expectations
*Ability to work with systems you may not have come across before

Salary: €23100

Hours: Shifts based between 6am - 11.30pm. (French team: 7am - 8pm)

*Days: 5 days out of 7.
*2 weekends in 4 at most (currently 1 in 5)
*Training: 3-4 weeks.

Relocation Package Outside Ireland:
*We have 2 options:
*Relocation package 1: 2 weeks paid Accommodation
*Relocation package 2: up to €285.00 (Reimbursement with the first salary)

*This is full time permanent position pending passing 6 month probation.


Time to shine?

Talk to me!