Coding/Programming role (HTML/CSS/JAVA) German. Dublin.

Dublin City Centre, Dublin
EUR32000 - EUR33000 per annum
28 May 2017
25 Jun 2017
Gisele Graciutti
Job Type
Our client is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Their unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses.

The company is seeking a dedicated client support analyst to work with a global social media organization.

Position: Web Product Implementation Specialist
This position will be challenged with having to balance the day-to day service/support of customers while prioritizing volumes.

Ideal candidates will be comfortable understanding social media campaigns and triaging bugs and, have an appetite for research and gathering data insights and the ability to use that to resolve product support / technical issues. This position requires a high level of comfort working with cross functional partners, and a strong analytical mindset. Successful team members have a passion for business success, strong attention to detail, analytical & technical problem-solving abilities, and keen eyes for operational inefficiencies.


BA/BS degree or equivalent experience preferably in IT

Minimum Qualifications:

- Experience in creation / maintenance of websites with associated knowledge (HTML, CSS, Java - basics)
- Experience in Wordpress/shoppify/Mageneto/Druple or similar platforms (at least 1 platform)
- 1 to 3 years working in a customer service/technical product support environment
- Professional customer service skills: solutions mindset, helping nature, passion for the customer and customer experience
- Exceptional skills in English and German (Witten & Oral)
- Client focused and solutions oriented; Good problem solving and analytical skills
- Ability to comprehend and analyze client situations and apply the right solution
- Ability to collaborate and work effectively on a team
- Self-learner interested in both the how and the why
- Ability to educate customers on policy and product questions
- Ability to prioritize effectively according to changing circumstances and manage multiple tickets while maintaining strict attention to detail

** Benefits include competitive salary, complete benefits package, relocation assistance, career progression within the company, etc.

For more details send your CV to