Outstanding Career Opportunity for German professionals. Dublin

Location
Dublin
Salary
Negotiable
Posted
28 May 2017
Closes
25 Jun 2017
Ref
ALDECO
Contact
Gisele Graciutti
Job Type
Permanent
Hours
Full-time
Headquartered in Dublin, our client specializes in providing international health insurance for employees, individuals and their dependents, wherever they are in the world. The company is able to draw on the resources and expertise of one of the world`s leading insurers and financial services providers.


The role of Admin Assistant - Claims Officer involves administrating and processing medical claims for client`s worldwide, form Australia to Germany and Brazil to the Netherlands, all countries are catered for. We ensure a high level of client service while processing claims within an industry leading 48 hours. The Claims Department is a very fast paced and challenging environment, with many different languages used and a mixture of cultures.


Key Responsibilities:

-Process claims within the agreed company SLA, Clear to Zero, and adjudicate each claim in accordance with the company's policy benefits to achieve company loss ratio targets
-Ensure accurate and efficient adjudication/investigation of each claim, ensuring timely follow-up of claims, to deliver a superior client experience and accurate reporting
-Consistently contribute to departmental success by meeting agreed personal and team targets for both productivity and quality
-Investigate and identify possible duplicate payments, non-disclosure and fraudulent claims in line with company cost containment policy
-Foster healthy inter-departmental relationships by responding to internal customer queries in a professional, solution focused manner to ensure an efficient response is provided
-Other Ad hoc duties as required


Experience Required:

-Previous experience in a customer focused role, in an administrative capacity
-Experience working in pressurized, target-driven environment with tight deadlines
-Fluency in English and German is essential to this role


Behavioral Competencies

-Customer focused
-Fluency in French and English
-Strong communication (verbal & written)
-Ability to work effectively within a team environment and towards personal targets
-Honesty and Integrity
-Ability to work under pressure
-Results driven and solution oriented
Technical Competencies
-Strong Knowledge of Microsoft Office (Excel, Word)


The company offers a competitive salary and complete benefit package.

For more details, send your profile to Gisele.Graciutti@manpower.ie