The biggest Social Media is hiring again German CS

3 days left

Location
Dublin
Salary
EUR30000 per annum
Posted
30 May 2017
Closes
27 Jun 2017
Ref
DECO25
Contact
Juliana Barcelos
Job Type
Permanent
Hours
Full-time
Position: German Client Support Analyst

This position will be challenged with having to balance the day-to day service/support of customers, while also identifying innovative ways to solve problems upstream identify gaps in processes.

Ideal candidates will be comfortable understanding social media campaigns and supporting bugs and invoicing, have an appetite for research and gathering data insights and the ability to use that to evolve client advertising platforms, a high level of comfort working with cross functional partners, and a strong analytical mindset. Successful team members have a passion for business success, strong attention to detail, analytical problem-solving abilities, and keen eyes for operational inefficiencies.

Minimum Qualifications:

*Professional customer service skills: solutions mindset, helping nature, passion for the customer and customer experience
*Demonstrated capability to create world-class customer experiences with each and every interaction
*Fluent in English (Written & Oral)
*Must have exceptional grammar and typing accuracy skills - experience with business communication
*Client focused and solutions oriented; Good problem solving and analytical skills
*Ability to comprehend and analyze client situations and apply the right solution

Success in this position requires exceptional customer service skills; a willingness to experiment; the ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results.

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