Turkish Online Marketing and Tech Support

Location
Dublin
Salary
EUR25000 - EUR30000 per annum
Posted
31 May 2017
Closes
20 Jun 2017
Ref
TKOMTECH
Contact
Francesca Ludovico
Job Type
Permanent
Hours
Full-time
A big international IT company is looking for a Turkish speaking Tech Support Agent with Digital Marketing skills. Please read further and apply if you think you will be relevant for the position!


To be considered, this requires great customer service skills, a strong awareness of Digital Marketing and the ability to manage multiple clients in a fast-paced environment. This role works closely with a number different areas within the business that includes; Account Managers, Creative Agencies, Publishers, Post Production Developers, QA and Live Issue Support Specialists.

THE CANDIDATE MUST BE ELIGIBLE TO WORK IN IRELAND. YOU MUST HAVE EU CITIZENSHIP OR STAMP 4 VISA.

Key responsibilities include, but not limited to:
*Communicate effectively through chat, email and occasionally voice with account managers, advertisers, creative agencies and publishers to address issues in a timely manner
*Understanding client requirements and accurate implementing them with stringent quality parameters
*Handling queries/troubleshooting on assigned cases within Service Level Agreement
*Assisting clients in image hosting and promoting dynamic campaigns
To be considered you must experience in the following areas:
*Experience in International Technical Support/Customer Support, preferably in voice channel
*Candidates must be fluent in Turkish and English
*Strong verbal and written communication skills
*Problem Solving and Analytical Aptitude
*Above average excel skills
*Understanding of Digital Marketing, E-Commerce, General understanding of online world
*Client handling experience for advertising products like AdWords (Search, Display, Mobile), Analytics (PPC ROI tracking) with knowledge of various online, advertising models and revenue models will be a significant added advantage
*Knowledge of CSS, HTML, Actionscript/Javascript preferred
*Familiarity with Adobe PhotoshOnline Marketing Support Agent - CS, Online/Digital, Marketing, Language skills - Dublinop and Adobe Flash is a plus

Send your cv to francesca.ludovico@manpower.ie