Outstanding opportunity to join Leader Financial Company.German

Location
Dublin, Dublin City Centre
Salary
EUR25000 - EUR26000 per annum
Posted
31 May 2017
Closes
28 Jun 2017
Ref
YTDECS
Contact
Gisele Graciutti
Job Type
Permanent
Hours
Full-time
Our client is a leading online payment service provider for global marketplaces and large vertical markets - allowing businesses to accept payments online.


Position:

The Customer Support Representative role will provide the first line of support to customers. The position is expected to provide clear, concise, and efficient communication while maintaining a superior customer service. This role will be responsible for risk management associated with client application requests for our electronic payment processing services.



Duties & Responsibilities:

- Respond to call and non-call contacts in a polite and efficient manner
- Provide support to customers seeking to apply for our service
- Review and process all applicable documentation in support of applications
- Provide clear and concise advice and information to customers as necessary
- Research and resolve issues such arising from payment processing and escalate in a timely manner where appropriate
- Document technical issues and escalate to technical support as appropriate
- Perform additional duties as assigned


Qualifications Education and Experience:

- Third level qualification in business, finance or related field
- 1 to 3 years of experience in customer service and risk management; eCommerce experience is a plus
- Experience with CRM software (desirable)
- Fluency in German and English


Knowledge, Skills, and Abilities:


- Have strong work ethic as an individual contributor and part of an overall team.
- Have good sense of judgment
- Flexibility with working hours
- Have analytical curiosity with a keen eye for detail and high level of accuracy.
- Demonstrate excellent communication and interpersonal skills
- Understand the importance of attention to detail and accuracy
- Demonstrate Excellence in Customer Service
- Have confidence in making instinctual decisions
- Possess the ability to work to deadlines and in pressurized situations.



Interested?
For further information send me your most up to date CV at Gisele.Graciutti@manpower.ie