Outstanding opportunity to join Leader Financial Company. Dutch

Expiring today

Location
Dublin, Dublin City Centre
Salary
Negotiable
Posted
31 May 2017
Closes
28 Jun 2017
Ref
YTNLCS
Contact
Gisele Graciutti
Job Type
Permanent
Hours
Full-time
Our client is a leading online payment service provider for global marketplaces and large vertical markets - allowing businesses to accept payments online.


Position:

The Customer Support Representative role will provide the first line of support to customers. The position is expected to provide clear, concise, and efficient communication while maintaining a superior customer service. This role will be responsible for risk management associated with client application requests for our electronic payment processing services.



Duties & Responsibilities:

- Respond to call and non-call contacts in a polite and efficient manner
- Provide support to customers seeking to apply for our service
- Review and process all applicable documentation in support of applications
- Provide clear and concise advice and information to customers as necessary
- Research and resolve issues such arising from payment processing and escalate in a timely manner where appropriate
- Document technical issues and escalate to technical support as appropriate
- Perform additional duties as assigned


Qualifications Education and Experience:

- Third level qualification in business, finance or related field
- 1 to 3 years of experience in customer service and risk management; eCommerce experience is a plus
- Experience with CRM software (desirable)
- Fluency in Dutch and English


Knowledge, Skills, and Abilities:


- Have strong work ethic as an individual contributor and part of an overall team.
- Have good sense of judgment
- Flexibility with working hours
- Have analytical curiosity with a keen eye for detail and high level of accuracy.
- Demonstrate excellent communication and interpersonal skills
- Understand the importance of attention to detail and accuracy
- Demonstrate Excellence in Customer Service
- Have confidence in making instinctual decisions
- Possess the ability to work to deadlines and in pressurized situations.



Interested?
For further information send me your most up to date CV at Gisele.Graciutti@manpower.ie