Admin Assistant. Insurance Sector. French+Spanish required.

5 days left

Location
Dublin
Salary
Negotiable
Posted
05 Jun 2017
Closes
03 Jul 2017
Ref
ALFRSPPM
Contact
Gisele Graciutti
Job Type
Permanent
Hours
Full-time
Applying for this position, you will have the opportunity to be part of one of the largest general insurers in the UK and the largest property and casualty insurer in the world.
The company employs 142,000 employees worldwide, serving 85m customers in more than 70 countries.

Role: Admin Assistant - Policy Management Officer - French+Spanish+English
The role of the Policy Management Officer involves working in a fast moving multicultural environment and administrating a portfolio of Corporate Clients. The roles provide candidates with the opportunity to be the "face" of our company , working with our colleagues to ensure that we exceed the requirements of the client or brokers on the administration and renewal of their contracts.


Main tasks:

-Respond to requests from external and internal clients through email within our 24 hour service level agreements
-Attend meetings where appropriate and provide minutes and updates to all stakeholders.
-Act as the main point of contact for assigned group schemes, Sales Managers & brokers.
-Build positive and professional working relationships with internal clients. (B2B)
-Assists other teams with administrative tasks (emails, policy management, renewals, new business) when needed.
-Demonstrate a cooperative spirit and contribute to a positive and supportive working environment.
-Comply with team & department working rota and ensure emails and phones and emails are covered during business hours.
-Participate in the training of newer team members where appropriate
-Responsible for the policy management of small, medium and large corporate clients.
-Manage short-term business contracts where applicable.
-Maintain high level of productivity and quality in all assigned tasks
-Follow department and company procedures in relation to anti-corruption and fraud, complaints handling and data protection.
-Log complaints and errors in Salesforce upon receipt of the complaint email in line with the Client Experience procedures: Identify, Investigate, Log, Resolve/ Follow up.
-Participate in the improvement of workflows and procedures. Pro-actively look for ways to improve existing workflows and procedures.
-Ensure the Management Team is aware of all cases that could cause potential issues.
-Complete the Policy Management training program.
-Provide excellent customer service to our internal and external clients, solving problems. promptly and in a professional manner, preventing unnecessary delays.
-Respond to phone calls immediately and ensure the required follow ups are done.
-Don`t hesitate to call an external or internal client to ensure a quicker resolution of a case/issue, especially with escalation.
-Aim to achieve a first time resolution when communicating via email or phone.
-Build positive and professional working relationships with external clients (i.e. group contacts, brokers, etc.). Manage your markets effectively as per team requirements.
-Participate in client presentations, online demos and conference calls.
-Build rapport with the Client Relationship Managers and Sales Managers across all regional offices, work with them on any issues relating to your teams` groups. Get involved with inception and renewal discussion where appropriate, ensuring that your Team Leader is kept updated


Experience Required:

-Previous experience in a customer focused role , in a an administrative capacity
-Experience working in pressurized environment with tight deadlines
-Strong Knowledge of Microsoft Office (Excel, Word)
-Fluency in English & French & Spanish


Behavioral Competencies:

-Customer focused
-Strong communication (verbal & written)
-Ability to work effectively within a team environment
-Proactive and solution oriented
-Honesty and Integrity
-Ability to work under pressure
-Ability to prioritize workload and manage time effectively



The successful candidate will have the opportunity to work in growing multicultural company committed to empowering its employees and furthering their development.

A competitive remuneration and benefits package is offered, including healthcare, pension, life & disability, travel subsidy, discounts on home and car insurance, sports & social club and support for professional studies

For further information, send your most up to date CV to Gisele.Graciutti@manpower.ie

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