Team Lead opportunity with Fluent Swedish and Norwegian

Location
Kildare
Salary
EUR30000 - EUR32000 per annum + Canteen Facilities, Gym Room, Free Parking
Posted
11 Jun 2017
Closes
09 Jul 2017
Ref
1255
Contact
Ethna Rossiter
Job Type
Permanent
Hours
Full-time
Customer Service Team Leader - Fluent Norwegian OR Swedish plus English
Would you love the opportunity to join a multinational company based in Kildare (The rent is cheaper than Dublin).

If this sounds like an ideal opportunity for you I have a fantastic position. It's a very well known company and they are keen to attract the brightest talent who can speak fluent Swedish OR Norwegian AND English for their set up in Kildare.

In this role, you'll join our Customer Support team as team leader and report to the Operations Manager

The Job - Customer Service Team Leader with fluent Swedish or Norwegian!

The role will involve the below key accountabilities:

Deliver/monitor the requested KPI's for the business stream
Introduction/monitoring of escalation processes
Complaint management (Editing/statement/solution finding for negative customer feedbacks)
Weekly team huddles with reporting statistics
Driving adding value, (services, supplies, etc.)
Special projects according to introduction of the chief manager
Requirements

Minimum of 1 years' experience providing (External) Client helpdesk telephone support
Strong written and verbal communication skills are essential
Demonstrates a high level of ownership and accountability
Good skills in MS Office / CRM Systems
Ability to work to tight deadlines and stretch targets.
Previous experience of working in a similar troubleshooting, external Client support role
Problem solving skills are required ability to analyse and assess the options fully
Fluency in Swedish or Norwegian + English is essential for this role.


Call Ethna on 086 025 7479 in strict confidence to find out more information.