French Helpline Officer with Leading Insurance Company.Dublin

Location
Dublin
Salary
Negotiable
Posted
12 Jun 2017
Closes
10 Jul 2017
Ref
ALFRHO
Contact
Gisele Graciutti
Job Type
Permanent
Hours
Full-time
Our client's main focus is on addressing the health and well-being protection needs of clients worldwide, through the delivery of straightforward, innovative solutions that make each client feel understood, confident and valued.

The dedicated multicultural teams who deliver this service and support have a clear culture of making a positive difference to clients in every interaction, by taking a personal and solution oriented approach.


Role: The Helpline Officer is the first point of contact and must anticipate and meet the needs of clients worldwide as well as coordinating interdepartmental work, consistently delivering a high quality service and committing to continuous improvement .


Responsibilities:

-Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
-Assist in-house team in coordinating client`s hospital admissions, evacuations, repatriations and other cases as required
-Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
-Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention


Profile:

-Fluency in English and French
-Experience in a customer focused role
-Previous experience in call center environment would be beneficial
-Experience working in pressurized environment with tight deadlines
-Strong Knowledge of Microsoft Office ( Excel, Word)
-Customer focused
-Ability to work effectively within a team environment
-Results driven and solution oriented


Main benefits: Competitive Salary, bonuses, career progression program, etc.


Interested?
Send me your most updated CV at Gisele.Graciutti@manpower.ie

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