Infrastructure Support Specialist, 1 year Fixed Term Contract
Part of a best-in-class datacentre support team, responsible for the deployment and technical support of HP servers and converged systems in a Global Datacentre environment. This role covers everything from the physical delivery and deployment of the equipment / installation services, quality assurance testing, maintenance and ongoing technical support services.
*Deployment HP Servers, bootstrap testing to a high tolerance,
*Technical support of the customer datacentre environment
*Management of cases through to completion on both HP and Customer call management systems to customer SLA's
*Management of the logistics
*Working with mobile systems engineering team to ensure total support capability
*Experience of technical support, specifically on the HP server and blade platforms, deployment and cabling methodologies.
*Data centre operations experience
*Professional certification in a relative field
*A professional degree in a technical discipline
*Experience of engagement in a process oriented organization
*Professional approach, ability to manage escalations, communicate proficiently and resolve issues in stressful situations
Please note to be eligible for this role you will need to have Irish/ EU/ UK passport or a stamp 4 visa.