2nd level Support with German required in Galway

EUR30000 per annum
11 Jul 2017
08 Aug 2017
Juliana Barcelos
Job Type
Title: Cloud Product Support Associate

Unique opportunity to shine!


*Analyse incidents, research solutions and provide answers easily understood by customers.
*Document solutions to known issues and consulting questions
*Develop technical solutions to be posted to both internal and external knowledge base
*Liaising with Development and Field Teams to identify application errors and missing product functionalities for future releases (legal/non-legal requirements)
*Liaising with production management to identify and report application errors
*Document issues in a CRM system and defects in our engineering tracking tool
*Act as a liaison between our Product Management and Engineering teams
*Collaborate with other employees by providing important customer feedback, processā€improvement suggestions, new troubleshooting tips and other actions that involve improving our product

Other job requirements:

*Passionate about learning new concepts and technologies
*Excellent problem solving & analytical ability
*Strong team player and comfortable working on own initiative
*Excellent communication and presentation skills to effectively explain a solution to a customer's problems
*Strong time management and multi-tasking capabilities
*Flexibility with working hours
*Capable to translate business needs into technical requirements

Ready to shine?

Talk to me!

Julaina dot barcelos at manpower dot ie

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