Customer Service & Content Review Agent

Location
Dublin
Salary
EUR27000 - EUR28000 per annum
Posted
18 Jul 2017
Closes
15 Aug 2017
Ref
JP24
Contact
Justin Pankinas
Job Type
Permanent
Hours
Full-time
Customer Service & Content Review Agent


Our client has been a tremendous success story globally over the last 20+ years. It is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.

They run a multilingual Customer Support and Content Review Centre for one of their clients, an instantly recognisable, global iconic brand.

The focus of the role will be to:
*Verify and review information as per policy and guidelines.
*Follow all compliance and security measures relating to client data.
*Take action on process changes and updates and handle the same with proper research.
*Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.
*Adhere to process norms and structure.
*Ability to gather information via outbound calls to businesses within specific country locations.
*Ability to work with a high degree of accuracy.

We are looking for candidates, graduates in any discipline, ideally with some experience in a customer service or content review position in a process-driven environment.

Key success factors in this position are adaptability and flexibility, good communication skills, an ability to make independent judgement and a problem-solving nature.

This is a permanent position which requires 24/7 shift cycle work (subject to change)

We offer interesting work onsite a globally admired technology company, an attractive compensation package, valuable training and career progression opportunities across the globe.

Permanent position
Dublin 3 - Eastpoint Business Park
Salary: €27,000-€28,000