Time to shine! German Forum Support Analyst required

Location
Dublin
Salary
EUR30000 per annum
Posted
18 Jul 2017
Closes
15 Aug 2017
Ref
DEJJ
Contact
Juliana Barcelos
Job Type
Permanent
Hours
Full-time
Role: Community Forum Support Analyst with German

This role is a great opportunity for someone who has excellent analytical skills.

Profile Attributes

*Flexible and quick learners, able to adapt to continuously evolving client needs
*Willingness to learn new concepts
*Self-driven / ability to deliver with minimum supervision
*Attention to detail, articulate and follow-through mindset
*Professional customer service skills: solutions mindset, helping nurture passion for the customer and customer experience
*Demonstrate speed, agility, critical-thinking, and problem-solving skills in their work, ability to ramp up quickly
*Ability to multitask and work under pressure
*Excellent communication skills: verbal, written, listening skills with an ability to clearly instruct others towards outcomes. The communication is going to be public facing.
*Ability to tackle issues and get to the bottom of what is blocking clients, and turn that into actionable feedback


Must have skills

*Exceptional business communication skills
*Exceptional written grammatical and typing accuracy skills
*Language skills - German

Good to have skills / preferred skills

*Experience delivering customer service through public forums such as Community Forums, Discussion Boards, email and/or web based support
*Digital marketing skills / background


Ready to shine?

Talk to me!