Work for Famous Social Network. German fluent required.

Dublin City Centre, Dublin
18 Jul 2017
15 Aug 2017
Gisele Graciutti
Job Type
With this role, you will be part of the most famous social networking service and website team.

You will need to demonstrate the value of our client's product solutions and provide support for all self-service products. The candidate will deliver this support though a variety of channels and must be comfortable moving from public forum based support to direct 1-1 support over email. The nature of the support will range from product instructions and best-practices to technical troubleshooting, with a continuous focus on driving engagements to resolution for the customer.

Profile Attributes

*Flexible and quick learners, able to adapt to continuously evolving client needs
*Willingness to learn new concepts
*Self-driven / ability to deliver with minimum supervision
*Attention to detail, articulate and follow-through mindset
*Professional customer service skills: solutions mindset, helping nurture passion for the customer and customer experience
*Demonstrate speed, agility, critical-thinking, and problem-solving skills in their work, ability to ramp up quickly
*Ability to multitask and work under pressure
*Excellent communication skills: verbal, written, listening skills with an ability to clearly instruct others towards outcomes. The communication is going to be public facing.
*Ability to tackle issues and get to the bottom of what is blocking clients, and turn that into actionable feedback

Qualifications & Experience

*Degree (preferred) or equivalent experience
*1-3 years working in a service organization (preferred)

Must have skills

*Exceptional business communication skills
*Exceptional written grammatical and typing accuracy skills
*Language skills - German + English

Good to have skills / preferred skills

*Experience delivering customer service through public forums such as Community Forums, Discussion Boards, email and/or web based support
*Digital marketing skills / background

Competitive Salary + Complete Benefits package + Relocation package provided.

Sounds Good?
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