Bilingual Customer Support Agent - German + English

Expiring today

20 Jul 2017
17 Aug 2017
Gisele Graciutti
Job Type
Our client is worldwide leader in providing high value promotional products for businesses and professionals by providing expert knowledge and effective promotional products.

Bilingual Customer Support Agent - German + English

The Customer Support Agent is responsible for answering all nature of calls, 'pre' and 'after' sales calls, as well as taking orders live on the phone.

Key tasks:

- Giving general information on products
- Processing orders - telephone and mail
- Up-Selling orders
- Order status
- Sample Product Requests
- Customer complaints
- Shipping issues (tracing orders; returns pick up etc.)
- Finance queries (processing payments, invoice / statement queries)
- Responding to faxes and letters from Customers
- Translation and proofing
- Any other duties/projects as directed by Management


- Minimum of 1 year of customer support experience - Inbound or Outbound Contact Centre (experience using various communication channels such as chat, phone, email an advantage)
- Must demonstrate ability to work well in a team contributing to the team's goals
- Need to demonstrate good time management
- Ability to analyze a problem quickly and resolve it following procedures
- Good telephone manner: courteous, clear speech, good call management, assertive
- Customer focused, able to deal with customers in a friendly and polite manner
- Aware of overall business objectives - revenue generation, customer satisfaction
- Be business fluent in German
- Good level of English

Main benefits:

- Competitive Salary
- Paid Holidays
- Relocation package
- Bonus
- Commission
- Vouchers
- Staff discount
- Sports & Social Club

ounds good?

Send me your most up to date CV at for further information!

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