Customer Support Specialist. IT Corporation. French markets.

Cork City, Cork
06 Aug 2017
03 Sep 2017
Gisele Graciutti
Job Type
Apply now to be part of a large corporate multinational provider of outsourced multilingual customer service and technical support services for international brands. It is the largest in its industry in Ireland and the UK.

Position: Customer Consultant Associate - French markets


*Provision of an excellent support experience to users via email and occasionally via phone and chat
*Investigate and research user issues and identify and escalate bugs so they can be resolved as quickly as possible
*Always be on the lookout for ways to improve the way we do things
*Advocate for users and pass ideas and best practices on to the rest of the team
*Update the internal knowledge base when you discover something new
*Establish effective working relationships with team members and clients


*Ability to write and speak clearly and concisely with fluency in French and English
*Previous support experience
*Excellent problem-solving abilities
*Ability to work with systems you may not have come across before
*Enjoy working in a fast paced environment
*Comfortable working with computers
*Strong team spirit with a passion and drive to help users and to deliver the best customer experience


- Competitive Salary
- Ongoing Training
- Several Discounts for our client's products and services
- Relocation assistance
- Free doctor on site, etc

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