French Helpline Officer for Leader Insurance Company. Dublin.

Location
Dublin
Salary
Negotiable
Posted
06 Aug 2017
Closes
03 Sep 2017
Ref
ALFRHO
Contact
Gisele Graciutti
Job Type
Permanent
Hours
Full-time
Applying for this position, you will have the opportunity to be part of one of the largest general insurers in the UK and the largest property and casualty insurer in the world.
The company employs 142,000 employees worldwide, serving 85m customers in more than 70 countries.


Position:
The Helpline Officer is the first point of contact and must anticipate and meet the needs of clients worldwide as well as coordinating interdepartmental work, consistently delivering a high quality service and committing to continuous improvement .


Responsibilities:

-Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
-Assist in-house team in coordinating client`s hospital admissions, evacuations, repatriations and other cases as required
-Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
-Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention


Profile:

-Fluency in FRENCH in addition to English is essential for this role
-Eligibility to work full time in Ireland
-Experience in a customer focused role
-Previous experience in call center environment would be beneficial
-Experience working in pressurized environment with tight deadlines
-Strong Knowledge of Microsoft Office ( Excel, Word)
-Customer focused
-Ability to work effectively within a team environment
-Results driven and solution oriented


The successful candidate will have the opportunity to work in growing multicultural company committed to empowering its employees and furthering their development.

A competitive remuneration and benefits package is offered, including healthcare, pension, life & disability, travel subsidy, discounts on home and car insurance, sports & social club and support for professional studies


For further information, send your most up to date CV to Gisele.Graciutti@manpower.ie

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