Deskside Engineer - Tipperary

Location
Tipperary
Salary
EUR25 - EUR28 per annum
Posted
09 Aug 2017
Closes
16 Aug 2017
Ref
DSET
Contact
Amy Corr
Sector
IT
Job Type
Permanent
Hours
Full-time
We are looking for a customer-focused and enthusiastic desk side engineer with a genuine interest in solving peoples IT issues. The applicants should be technically competent, possess good written and face to face communication skills and be willing to collaborate with the wider IT support teams.
Based in Nenagh Ireland they will be supporting a customer who sets high standards for themselves and expects the same standards of CDS as their support provider.
Day to day activity includes resolving a wide variety of desktop software and hardware issues and requests, while minimising disruption to our users. You are also the on-site hands & eyes support for the server, storage, telecommunications and network teams.

Looking for 1 Engineer to start on the 21st August 2017

DETAILED JOB DESCRIPTION:
Troubleshooting hardware and software issues on desktops, laptops, tablets and mobile devices
Deploying and troubleshooting Microsoft Operating Systems, Office suite and other mainstream software
Being the first point of contact for users issues and queries
Resolving malware and virus infections on users workstations
Deployment and troubleshooting of DECT phones, mobile phones and tablets
Adhering to strict policies and processes around security and data protection
Inventory management and maintaining accuracy of the CMDB
Hardware Infrastructure configuration and troubleshooting and hands & eyes support (printers, servers, telecommunications and networking)
Moving or installing IT equipment
Tape back up management, and environmental checks
Ensuring SLA's and CSAT scores are on or above target
Maintaining comprehensive and meaningful updates in the customers ticket handling system
Ensure escalation process is followed and any issues are communicated to the HP teams, to the HP CDS management teams and to the Customer
Educating and training users on a one to one basis on how to get the most out of their IT equipment


ESSENTIALS SKILLS/QUALIFICATIONS:

Experience of working in a customer-facing IT support environment
Be able to demonstrate experience of software break/fix for PC's and Laptops, troubleshooting Microsoft Operating Systems, Office suite and other mainstream software
Troubleshooting network connectivity problems on PC's and printers
Proven track record of customer-facing desk side software support
Experience of training and coaching users how to use their IT hardware and software
Comp TIA Network+
CCNA Composite Accreditation (Routing & Switching Fundamentals)
Full driving licence and own vehicle



DESIRABLE SKILLS/QUALIFICATIONS:
ITIL Foundation
Any industry recognized qualifications such as MCSE, MCITP
Using HP OpenView Service Centre

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