Hindi Team Leader

Location
Dublin
Salary
EUR35000 - EUR38000 per annum + Plus benefits
Posted
22 Aug 2017
Closes
19 Sep 2017
Ref
Hi-ACC-AS
Contact
Arianne Solorzano
Job Type
Permanent
Hours
Full-time
We are currently looking for a team leader highly focused in customer services and coaching. The main objective of this role is guide the team when is need it and create a great experience for our customers.

The responsibilities:
*Experience leading teams.
*Focal point between the clients and the company.
*2nd level escalation experience.
*Manage projects skills.
*Ensure to achieve all the targets for the clients.
*Manage projects related to improving service delivery.

Requirements
*At least 2-3 years of experience managing and leading a team within client service or operations,
*Strong knowledge of technology / social media channels
*Experience improving workflow and system processes
*Fluent English and Hindi, written and spoken
*Ability to identify and lead service improvement initiatives
*Experience in handling escalations
*Previous experience related with Social Media.

If you are interested please send me you CV at Arianne dot Solorzano at manpower dot ie