Cloud Product Support Associate/Engineer. French team.

Expiring today

27 Aug 2017
24 Sep 2017
Gisele Graciutti
Job Type
Our client is an enterprise resource planning software created in Germany with presence in over 150 countries. It is a well-established business with over 70 years experience working with different kinds of partners all over the world.

Role: Cloud Product Support Associate/Engineer
The Support Engineer is responsible for assisting customers by troubleshooting issues, answering questions and providing solutions for reported incidents. It also is a combination of post go‐live customer support and/or system administration.

Main responsibilities:

*Analyse incidents, research solutions and provide answers easily understood by customers
*Troubleshooting complex problems and provide the best available solution or workaround within the agreed service levels
*Develop technical solutions to be posted to both internal and external knowledge base
*Liaising with production management to identify and report application errors
*Act as a liaison between our Product Management and Engineering teams
*Collaborate with other employees by providing important customer feedback, process‐improvement suggestions, new troubleshooting tips and other actions that involve improving our product

Your Profile:

*Bachelor's Degree in Computer Science, Information Technology, Business Information Systems or a related field desirable
*Fluency in ENGLISH AND FRENCH is essential
*Basic knowledge of a programming language. Knowledge in reading ABSL script would be an advantage
*Passionate about learning new concepts and technologies
*Excellent problem solving & analytical ability
*Strong team player and comfortable working on own initiative
*Capable to translate business needs into technical requirements

Competitive Salary + Complete benefits package that includes:

- Pension Scheme
- Benefit Allowance:
- Health Allowance:
- Additional Leave Purchase: Your annual leave amount is 22 days per annum. You can purchase additional holidays using your benefit allowance.
- Onsite Restaurant: Complimentary 3 course lunch onsite every day plus a subsidised breakfast.
- Income Protection:
- Life Assurance:
- Dental Insurance:
- Bike to Work scheme
- Tax-Saver Commuter Tickets
- Relocation package offered.

To apply, send me your most updated CV at

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