Customer service representative (English & French)

3 days left

Location
Dublin, Swords
Salary
EUR30000 - EUR33000 per annum
Posted
29 Aug 2017
Closes
26 Sep 2017
Ref
FDBA
Contact
Bruna Alves
Job Type
Permanent
Hours
Full-time
At our office in Swords, we are seeking a Customer Services Representative who will provide sales and customer care administrative support to a Distributor Network. The successful candidate will be the first point of contact for the dealer's commercial requests, queries, issues, claims, etc. Good customer service aptitude is essential for this position as well as an ability to work cohesively in a team driven by process & performance improvements metrics. Primary order management experience on a comprehensive ERP system (e.g. ORACLE/SAP) is essential for this role.

Main Responsibilities
*Manage all Customers assigned in a courteous and professional manner, paying particular attention to urgency & responsiveness on all customer queries and issues.

*Contribute to the maintenance of key performance indicators and metrics. Agree and meet improvement targets. Escalate issues which impact and impede Customer Service performance and work towards solutions where possible

*Ensure open order book is proactively managed, in terms of customer and business requirements.

*Strive for continuous improvement of customer service performance/satisfaction. Action all Customer Orders, Quotes, Holds, Disputes etc. in a timely manner and in line with agreed standards.

*Handle and resolve all customer queries, problems and complaints, escalating where necessary to ensure Customer receives a timely response.

*Establish and maintain excellent working relationships with the Field Sales teams to facilitate improved communication and customer service.

*Liaise with all internal teams to promote improved order fulfillment and customer satisfaction, including, supply chain, credit, collections transport, sales, marketing etc.

The Person
*Min 2-5 years' experience
*Previous cross border sales administration experience
*Fluent English a must
*Fluent French is an advantage
*Strong Systems Experience (MS Office, SAP, Oracle 11i etc.)
*Strong Process Experience
*Ability to handle multiple demands and adhere to deadlines
*Strong attention to detail.
*Excellent written and oral communication skills
*Excellent time management and organizational skills
*Excellent interpersonal communication skills

If this applies to you, please send me your cv today to bruna.alves manpower.ie

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