Looking for Arabic speakers (SMB Agent (Arabic) _ Dublin)

Responsibilities

*Evaluate, label and identify patterns in suspicious activity
*outbound follow up calls on customer service queries
*Providing support to small and medium-sized businesses (SMBs) based in EMEA through different channels - chat, email and phone
*Review non-objectionable content, create tasks, follow-up on open tickets
*Review account details for indicators provided by client analysis and determine whether the items meet criteria provided by client Policy.
*Provide feedback on trends identified in review.
*General data entry related tasks.
*Provide suggestions to improve the process and workflows

Required Experience

*Stamp 4 working visa to work full time in Ireland
*Native level Arabic & French, written and spoken
*Experienced at using search engines to find information on the internet
*Familiar with and user of social media products
*Excellent work pacing (time management) skills, able to work independently
*Attention to detail is essential to ensure the quality of work execution
*Able to work in multiple tools/web browser windows at one time
*Motivated, takes initiative, high energy
*Familiar with MS office (mainly excel) for updating progress
*Candidates should have good search and navigating skills
*Interpersonal Skills
*Self-starter, can easily adapt to change (new content, changing policies)
*Good problem solving

If this applies to you, please send me your cv today to bruna.alves manpower.ie