Looking for Dutch speakers for a great opportunity in Dublin!

Location
Dublin
Salary
EUR24000 per annum + €1000 - language premium
Posted
08 Sep 2017
Closes
06 Oct 2017
Ref
DXBA
Contact
Bruna Alves
Job Type
Permanent
Hours
Full-time
Manpower has an exciting new project in an American global Company in Dublin and we are looking for Nordic Language speakers to join our friendly Service Desk team as soon as possible. As an Account Support Associate, you will be the first point of contact for customers and will provide the best and most cost effective solution to the end customer.

The roles will suit enthusiastic candidates with customer service experience and a willingness to learn and develop. We will consider candidates who are already based in Dublin or willing to relocate (generous relocation package provided).

Main Responsibilities:
*Act as the primary country contact for customers on all escalations
*Handle phone calls/emails and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers
*Invite customers to participate in telephone problem resolution using available tools to diagnose and resolve technical problems
*Facilitate or escalate customer issues and complaints, both internally and externally
*Co-ordinate all consumable calls
*Liaise with Various Helpdesks and Third Party Service Providers escalating through these avenues to close
*Flexibility to take on additional tasks as directed by Team Lead
*Validate Customer details and requirements on data entry, categorize and deal with apropriately
*Maintain accurate database information
*Obtain call closures details on all dispatched calls

Requirements:
*basic understanding of Networks, with an excellent knowledge of MS Office
*Proven record of delivery of excellent customer service with a minimum 6 months experience in multi-cultural customer service Call Center environment
*Effective interactive skills and ability to work as part of a team
*Fluency in English and Dutch
*Able to control interactions with customers using persuasion and influencing skills
*Flexible and good attitude

If this applies to you send me your cv today to bruna.alves@manpower.ie

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