Customer Support for Nordic Language speakers

Main Responsibilities:
*Act as the primary country contact for customers on all escalations
*Handle phone calls/emails and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers
*Invite customers to participate in telephone problem resolution using available tools to diagnose and resolve technical problems
*Facilitate or escalate customer issues and complaints, both internally and externally
*Liaise with Various Helpdesks and Third Party Service Providers escalating through these avenues to close
*Flexibility to take on additional tasks as directed by Team Lead
*Validate Customer details and requirements on data entry, categorize and deal with appropriately
*Maintain accurate database information
*Obtain call closures details on all dispatched calls

Requirements:
*High School Diploma / (GED) / Secondary School GCSE or equivalent Leaving Certificate
*Knowledge of Computers and basic understanding of Networks, with an excellent knowledge of MS Office
*Proven record of delivery of excellent customer service with a minimum 6 months experience in multi-cultural customer service Call Centre environment
*Effective interactive skills and ability to work as part of a team
*Fluency in English and one of the following languages: Dutch, Flemish, Danish, Finnish, Swedish or Norwegian
*Able to control interactions with customers using persuasion and influencing skills
*Aptitude for understanding and solving problems in a methodical and logical manner
*Willing to assume responsibility for customer problems
*Able to maintain and project a helpful and courteous attitude in any circumstances
*Resilient under pressure and adaptable to unseen work demands
*Flexible attitude towards working patterns including early starts, & Bank Holidays


If you are ready for this amazing opportunity please send me your CV at arianne DOT Solorzano AT manpower DO ie