Norwegian, Dutch and Danish speaker for Customer Support

Location
Dublin
Salary
EUR24000 - EUR25000 per annum
Posted
08 Sep 2017
Closes
06 Oct 2017
Ref
XX- NT-AS
Contact
Arianne Solorzano
Job Type
Permanent
Hours
Full-time

Main Responsibilities:
*Act as the primary country contact for customers on all escalations
*Handle phone calls/emails and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers
*Invite customers to participate in telephone problem resolution using available tools to diagnose and resolve technical problems
*Facilitate or escalate customer issues and complaints, both internally and externally
*Liaise with Various Helpdesks and Third Party Service Providers escalating through these avenues to close
*Flexibility to take on additional tasks as directed by Team Lead
*Validate Customer details and requirements on data entry, categorize and deal with appropriately
*Maintain accurate database information
*Obtain call closures details on all dispatched calls

Requirements:
*High School Diploma / (GED) / Secondary School GCSE or equivalent Leaving Certificate
*Knowledge of Computers and basic understanding of Networks, with an excellent knowledge of MS Office
*Proven record of delivery of excellent customer service with a minimum 6 months experience in multi-cultural customer service Call Centre environment
*Effective interactive skills and ability to work as part of a team
*Fluency in English and one of the following languages: Dutch, Flemish, Danish, Finnish, Swedish or Norwegian
*Able to control interactions with customers using persuasion and influencing skills
*Aptitude for understanding and solving problems in a methodical and logical manner
*Willing to assume responsibility for customer problems
*Able to maintain and project a helpful and courteous attitude in any circumstances
*Resilient under pressure and adaptable to unseen work demands
*Flexible attitude towards working patterns including early starts, & Bank Holidays

If you are ready for this amazing opportunity please send me your CV at arianne DOT Solorzano AT manpower DO ie

Apply for Norwegian, Dutch and Danish speaker for Customer Support

Already uploaded your CV? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB


4000 characters left


By applying for a job listed on manpower.ie you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.