Technical Support (Finnish, Swedish and Norwegian)
*Act as the primary country contact for customers on all escalations
*Handle telephone/Web calls and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers
*Invite customers to participate in telephone problem resolution using available tools to diagnose and resolve technical problems
*Facilitate or escalate customer issues and complaints, both internally and externally
*Liaise with Various Helpdesks and Third Party Service Providers escalating through these avenues to close
*Flexibility to take on additional tasks as directed by Team Lead
*Validate Customer details and requirements on data entry, categorize and deal with appropriately
*Maintain accurate database information
*Obtain call closures details on all dispatched calls
*A-Level Education / Leaving Certificate or equivalent.
*Fluency in English and one of the following languages: Dutch, Flemish, Danish, Finnish, Swedish or Norwegian
*Minimum of 6 months working in similar customer support role
*A good and detailed knowledge of IT Fundamentals, Operating Systems, Desktop Applications, Networking, Network protocols, etc).
*Skill and competency at providing professional technical telephone support.
*A strong aptitude and interest in developing detailed printer hardware knowledge to a Specialist level.
*Able to control interactions with customers using persuasion and influencing skills.
*Aptitude for understanding and troubleshooting technical problems.
*Able to convey sensitivity and a positive approach to customer needs.
*Can demonstrate effective interactive skills and ability to work as part of a team.
*Strongly self-motivated to learn new skills to fulfil basic position requirements, to become expert in the position over an extended period of time, and to progress within the organisation.
*Excellent team player with a committed approach to teamwork and customer responsibilities.
*Able to maintain and project a helpful and courteous attitude in any circumstances.
*Highly resilient under pressure and adaptable to unforeseen work demands.
If you are ready for this amazing opportunity please send me your CV at arianne DOT solorzano AT manpower DOT ie
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