French Customer Support. MKT Sector. Co. Louth, Ireland
- Employer
- Manpower Ireland
- Location
- Dundalk, Louth
- Salary
- Negotiable
- Closing date
- 7 Oct 2017
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Our client is one of the worldwide leaders in providing high value promotional products for businesses and professionals by providing expert knowledge and effective promotional products.
With a workforce from over 30 different countries with 18 working languages, the company provides a very diverse and multi-cultural environment with on-going training to provide you with the tools to be successful.
Position: Bilingual Customer Service Agent (French)
Key tasks:
- Giving general information on products
- Processing orders - telephone and mail
- Up-Selling orders
- Order status
- Sample Product Requests
- Customer complaints
- Shipping issues (tracing orders; returns pick up etc.)
- Finance queries (processing payments, invoice / statement queries)
- Responding to faxes and letters from Customers
- Translation and proofing
- Any other duties/projects as directed by Management
Skills/Attributes/Requirements:
- Minimum of 1 year of customer support experience - Inbound or Outbound Contact Centre (experience using various communication channels such as chat, phone, email an advantage)
- Must demonstrate ability to work well in a team contributing to the team's goals
- Ability to analyze a problem quickly and resolve it following procedures
- Good telephone manner: courteous, clear speech, good call management, assertive
- Customer service focused, able to deal with customers in a friendly and polite manner
- Aware of overall business objectives - revenue generation, customer satisfaction
- Be business fluent in French
- Good level of English
Job type: Temporary full-time
Normal Hours of Work: 39.5 hrs per work
Day Shift is between 7.30 am to 4.30 pm Mon to Fri.
Additional benefits:
- Paid Holidays
- Parking
- Relocation package, we pay for flight ticket to come to Ireland up to €150 with 2 - 4 night accommodation
- Bonus
- Commission
- Vouchers
- Staff discount
- Sports & Social Club
Sounds good?
Apply now! Send me you most up to date CV at [email protected]
With a workforce from over 30 different countries with 18 working languages, the company provides a very diverse and multi-cultural environment with on-going training to provide you with the tools to be successful.
Position: Bilingual Customer Service Agent (French)
Key tasks:
- Giving general information on products
- Processing orders - telephone and mail
- Up-Selling orders
- Order status
- Sample Product Requests
- Customer complaints
- Shipping issues (tracing orders; returns pick up etc.)
- Finance queries (processing payments, invoice / statement queries)
- Responding to faxes and letters from Customers
- Translation and proofing
- Any other duties/projects as directed by Management
Skills/Attributes/Requirements:
- Minimum of 1 year of customer support experience - Inbound or Outbound Contact Centre (experience using various communication channels such as chat, phone, email an advantage)
- Must demonstrate ability to work well in a team contributing to the team's goals
- Ability to analyze a problem quickly and resolve it following procedures
- Good telephone manner: courteous, clear speech, good call management, assertive
- Customer service focused, able to deal with customers in a friendly and polite manner
- Aware of overall business objectives - revenue generation, customer satisfaction
- Be business fluent in French
- Good level of English
Job type: Temporary full-time
Normal Hours of Work: 39.5 hrs per work
Day Shift is between 7.30 am to 4.30 pm Mon to Fri.
Additional benefits:
- Paid Holidays
- Parking
- Relocation package, we pay for flight ticket to come to Ireland up to €150 with 2 - 4 night accommodation
- Bonus
- Commission
- Vouchers
- Staff discount
- Sports & Social Club
Sounds good?
Apply now! Send me you most up to date CV at [email protected]
You need to sign in or create an account to save a job.
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