French Customer Support. MKT Sector. Co. Louth, Ireland

Location
Dundalk, Louth
Salary
Negotiable
Posted
09 Sep 2017
Closes
07 Oct 2017
Ref
NPFRCS
Contact
Gisele Graciutti
Job Type
Permanent
Hours
Full-time
Our client is one of the worldwide leaders in providing high value promotional products for businesses and professionals by providing expert knowledge and effective promotional products.
With a workforce from over 30 different countries with 18 working languages, the company provides a very diverse and multi-cultural environment with on-going training to provide you with the tools to be successful.


Position: Bilingual Customer Service Agent (French)


Key tasks:

- Giving general information on products
- Processing orders - telephone and mail
- Up-Selling orders
- Order status
- Sample Product Requests
- Customer complaints
- Shipping issues (tracing orders; returns pick up etc.)
- Finance queries (processing payments, invoice / statement queries)
- Responding to faxes and letters from Customers
- Translation and proofing
- Any other duties/projects as directed by Management


Skills/Attributes/Requirements:

- Minimum of 1 year of customer support experience - Inbound or Outbound Contact Centre (experience using various communication channels such as chat, phone, email an advantage)
- Must demonstrate ability to work well in a team contributing to the team's goals
- Ability to analyze a problem quickly and resolve it following procedures
- Good telephone manner: courteous, clear speech, good call management, assertive
- Customer service focused, able to deal with customers in a friendly and polite manner
- Aware of overall business objectives - revenue generation, customer satisfaction
- Be business fluent in French
- Good level of English


Job type: Temporary full-time
Normal Hours of Work: 39.5 hrs per work
Day Shift is between 7.30 am to 4.30 pm Mon to Fri.


Additional benefits:

- Paid Holidays
- Parking
- Relocation package, we pay for flight ticket to come to Ireland up to €150 with 2 - 4 night accommodation
- Bonus
- Commission
- Vouchers
- Staff discount
- Sports & Social Club



Sounds good?
Apply now! Send me you most up to date CV at Gisele.Graciutti@manpower.ie

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