French Customer Consultant. Email Support. Cork, Ireland.

Our client is an award winning provider of Multilingual Customer Experience & Technical Support solutions to giant global brands.

Position: Customer Consultant Associate - French

Responsibilities:

*Provision of an excellent support experience to users via email and occasionally via phone and chat
*Investigate and research user issues and identify and escalate bugs so they can be resolved as quickly as possible
*Always be on the lookout for ways to improve the way we do things
*Advocate for users and pass ideas and best practices on to the rest of the team
*Update the internal knowledge base when you discover something new
*Establish effective working relationships with team members and clients



Profile:

*Ability to write and speak clearly and concisely with fluency in French and English
*Previous support experience
*Excellent problem-solving abilities
*Ability to work with systems you may not have come across before
*Enjoy working in a fast paced environment
*Comfortable working with computers
*Strong team spirit with a passion and drive to help users and to deliver the best customer experience


Benefits:

- Competitive Salary
- Bonuses
- Ongoing Training
- Several Discounts for our client's products and services
- Relocation assistance
- Free doctor on site, etc


Interested?
Send me your most up to date CV at [email protected]